Our client, a world-leading luxury cosmetic packaging producer, is seeking a B2B Customer Service & Logistics Manager, Beauty to join their team on a hybrid schedule. This is a temporary role with the opportunity to become permanent based on company needs and individual performance.
Job Duties Include:
- Manage all aspects of B2B customer service, ensuring customers, suppliers, and internal stakeholders receive prompt, professional, and accurate information regarding products, services, and orders.
- Create and manage purchase orders (POs) from initial receipt through delivery and invoicing, including monitoring credit limits and supporting the Finance team with overdue accounts.
- Coordinate inventory orders with factories and monitor inbound and outbound shipments to ensure timely delivery.
- Proactively monitor shipping delays, inventory levels, PO follow-ups, and other potential issues to minimize overstock and out-of-stock situations.
- Ensure consistent service levels and adherence to company policies and procedures.
- Maintain accurate, real-time data across company systems, including ERP, pricelists, liabilities, delivery reports, and other organizational tools.
- Work closely with internal teams, customers, suppliers, and international/regional partners to coordinate activities and support business and sales objectives.
- Partner cross-functionally with Sales, Development, Quality, Production, Finance, and other departments to provide seamless customer and operational support.
- Assist the CFO with audit preparation, inventory transfers, correspondence, office files, records, and documentation.
- Support Sales and Project Managers with new business initiatives, including attending kick-off meetings, preparing for trade shows, maintaining the showroom and sampling room, and coordinating package preparation and shipments.
- Help identify and resolve issues related to timelines, quality, pricing, documentation, and other customer or operational concerns while maintaining positive stakeholder relationships.
- Continuously evaluate processes and identify opportunities to improve efficiency, reduce response times, streamline workflows, and enhance overall customer service and vendor ratings.
- Provide flexible administrative and operational support across departments as needed, particularly in a fast-paced environment with competing priorities and deadlines.
Job Qualifications Include:
- Bachelor’s degree in Business Administration or a related field.
- 3+ years of relevant supply chain, logistics, customer service, or operations experience; experience within the cosmetics/beauty industry is a plus.
- Strong written and verbal communication skills with the ability to effectively interact with customers, suppliers, and internal stakeholders.
- Excellent organizational and interpersonal skills with exceptional attention to detail and a high level of data accuracy.
- Strong time management skills and a sense of urgency, with the ability to prioritize and manage multiple projects and deadlines.
- Proficiency in Microsoft Office Suite, including Microsoft Teams.
- Ability to work effectively under pressure, exercise sound judgment, adapt to changing priorities, and meet tight deadlines.
- Collaborative, team-oriented approach with a proactive mindset and strong problem-solving abilities.
- Ability to identify process improvements and develop solutions that enhance efficiency and the overall customer experience.
Salary:$75K – $90K depending on experience.
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.com
For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.
