FF Global Group has a team of 6 (start up environment) and is fastly growing amongst their competitors in the luxury hospitality space, known for the sense of urgency, high-taste level and ability to curate high luxury experiences including International Travel, Dining, Medical Concierge, Private Event Coordination, Gifting, Access to Exclusive Events like MET Gala and more.
Their team is looking to hire a Project Manager, who will be responsible for reviewing their daily Request Tracker, Delegating Requests out to Team, and Following Up on Status of Requests to ensure positive customer experience and swift execution. They currently have 100+ Clients that enter in requests through WhatsApp, which are manually created into their CRM system Notion and they receive about 100 requests per day. Given the high volume of requests, they need someone SUPER ORGANIZED, DECISIVE with delegating tasks out to the team, and exceptional with following up on all open requests, and identifying efficient processes for the team. They will also be doing operational maintenance for the CRM Notion tool, AI Tools, and help assist with potential future integration with SalesForce in the future.
The ideal candidate will either have experience as:
- Lifestyle Manager from Concierge Firm (i.e. Luxury Attache, Quintessentially, Livunltd)
- Concierge / VIC Client Support at Centurion, AMEX, JPMorgan, etc.
- Also open to Executive Assistants comfortable with highly dynamic startup environment coming from Luxury/High End environments.
Company: FF Global
Job Title: Project Manager
Location: 60 Madison Avenue, New York, NY
Hybrid/In Office: Hybrid 3 days in office per week. They can decide.
Office Hours/Weekend Support Expectation: Monday-Friday, might weekends with case by case support.
Salary: $80-$90K base salary
Bonus: Performance based
Benefits (PTO, 401K): 15 Days + 5 Sick Days, Full suite Health Insurance
Interview Process: Nicole Blumenthal (Director of Dining and Lifestyle Services) and Jake Frisch (Founder)
Submissions to Jason
JOB DESCRIPTION:
ABOUT FF GLOBAL GROUP
FF Global is a members-only luxury travel and lifestyle concierge serving ultra-high-net-worth individuals
and leading families globally. We specialize in highly customized travel planning, exclusive experiences,
and complex logistical coordination across the world’s top destinations. As the company continues to
grow, we are building stronger operational infrastructure to support a fast-moving, high-touch, and detaildriven
environment.
ROLE OVERVIEW
We are seeking a Project Manager to help drive the day-to-day execution of company operations. This
role serves as the execution engine of the team — ensuring tasks are tracked, projects move forward
efficiently, and internal workflows remain organized and accountable. Working closely with leadership,
you will oversee both internal operations and client travel projects in a high-touch, service-first
environment. Additionally, this role will oversee the implementation of CRM and AI platforms needed to
enhance the efficiency of the organization.
RESPONSIBILITIES
– Own and maintain the company’s internal task and project management systems
– Maintain the internal operational tracker and ensure tasks are properly assigned and progressing
on schedule
– Coordinate timelines across internal initiatives and client travel projects
– Monitor deliverables and proactively flag delays or bottlenecks before they impact outcomes
– Maintain operational documentation and standard operating procedures (SOPs)
– Ensure clear and consistent communication across team members and departments
– Lead weekly operations meetings and diligently track action items and follow-ups
– Implement and maintain CRM and AI platform tools necessary for the company’s operating
Systems
IDEAL CANDIDATE
– Proven track record as a Project Manager with demonstrable results
– Prior experience in hospitality, luxury travel, concierge services, or a comparable high-service
industry is required
– 2–4 years of experience in operations, consulting, hospitality, or startup environments
– Exceptionally organized with acute attention to detail
– Comfortable managing multiple concurrent projects across diverse stakeholders
– Strong communicator with sharp problem-solving instincts
– A proactive self-starter who thrives in fast-paced, high-expectation environments
PREFERRED TOOLS & PLATFORMS
– Notion
– Monday.com
– Airtable
– Asana
– Salesforce
– Hubspot
FF Global Group · Confidential · ffglobalgroup.com
