Our client, a global beauty brand, is seeking a Customer Service & Warehouse Operations Manager onsite in Edison, NJ. This is full-time, 5-day-a-week role that will be responsible for overseeing warehouse operations, customer service, third-party logistics (3PL) coordination, and facility management.
Job Duties Include:
- Oversee daily warehouse activities, including receiving, put-away, order picking, packing, routing, and shipping to meet service and fulfillment targets.
- Manage customer service functions related to order status, shipments, inventory discrepancies, damages, and escalations.
- Serve as the primary liaison for the 3PL partner, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and operational standards.
- Collaborate with Operations, Transportation, Inventory, Sales, and Customer Care teams to ensure alignment and seamless execution.
- Conduct and support regular facility walkthroughs to ensure the warehouse is clean, organized, safe, and fully operational.
- Manage staffing levels, schedules, and labor planning to meet operational demand.
- Maintain a visible, hands-on leadership presence on the warehouse floor.
Job Qualifications Include:
- 3+ years of experience managing operations in a 3PL warehouse environment with teams of 10 or more employees.
- Proven experience in warehouse operations, customer service, facilities, or logistics management.
- Prior people management and vendor management experience strongly preferred.
- Working knowledge of WMS/ERP systems, warehouse processes, building systems, and safety standards.
- Proficiency in Microsoft Office and operational reporting tools.
- Fluency in Spanish preferred
Compensation: $110-120k
The employee will be employed and paid by PCG.
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation, including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact
For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.
