Job Duties Include:
- Drive boutique sales performance by achieving revenue goals, KPIs, and business objectives through strategic leadership and team motivation.
- Develop and execute sales strategies aligned with company goals while monitoring performance metrics and identifying opportunities for growth.
- Lead by example on the sales floor, delivering an elevated luxury client experience and ensuring the team consistently upholds brand standards.
- Foster a culture of excellence, camaraderie, accountability, and collaboration across the boutique team.
- Serve as a brand ambassador within the local market by cultivating relationships with clients, community partners, and industry contacts.
- Plan and execute boutique events, activations, and client engagement initiatives to drive brand awareness and business growth.
- Recruit, onboard, train, coach, and develop top talent in partnership with Human Resources and retail leadership.
- Establish clear performance expectations and provide ongoing feedback, coaching, and development opportunities to maximize team performance.
- Create staffing schedules that balance business needs, labor management, and employee availability.
- Maintain strong product knowledge and ensure all team members are educated on products, craftsmanship, and luxury selling techniques.
- Oversee inventory management, stock control processes, cycle counts, annual inventory, transfers, and shipment activities.
- Partner with inventory, logistics, and corporate teams to ensure inventory accuracy and optimal stock levels.
- Support visual merchandising standards, boutique maintenance, and overall presentation of the store environment.
- Ensure adherence to all operational policies, procedures, audit requirements, and risk management protocols.
- Manage boutique operating expenses and maintain adequate supplies and store assets.
- Act as the primary liaison between the boutique and corporate partners, providing feedback on customer insights, market trends, and business opportunities.
- Collaborate cross-functionally with Retail Operations, Human Resources, Store Development, Inventory, Finance, and other corporate departments as needed.
- Utilize retail technology platforms and reporting tools to monitor business performance, client engagement, and operational efficiency.
Job Qualifications Include:
- Bachelor’s degree preferred.
- 8+ years of experience in boutique management, luxury retail management, or a similar leadership role.
- Luxury retail experience strongly preferred; candidates from premium retail environments with a strong service culture will also be considered.
- Proven ability to drive sales results, achieve KPIs, and lead high-performing teams.
- Strong leadership presence with excellent interpersonal, communication, and relationship-building skills.
- Passion for delivering exceptional client experiences and cultivating long-term relationships, including VIP clientele.
- Commercially astute with a strong understanding of sales performance, business metrics, and market trends.
- Experience recruiting, developing, coaching, and retaining top talent.
- Comfortable working cross-functionally and communicating effectively with senior leadership and corporate partners.
- Strong organizational, problem-solving, and decision-making skills with exceptional attention to detail.
- Proficiency with retail technology platforms, reporting tools, and Microsoft Office
- Ability to thrive in a fast-paced, evolving retail environment.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional call-in shifts based on business needs.
- Comfortable performing the physical requirements of the role, including standing for extended periods, climbing ladders, lifting up to 30 lbs., and moving merchandise and boxes as needed.
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.com
For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.
