Anyone in the customer service industry knows all too well that “the customer is always right” and “the customer always comes first”. These two mantras are important when trying to remember the heart of your company. Likewise, positivity, gratitude, and communication are three pivotal aspects of great customer service. If your company is trying to stand out and go above and beyond service expectations, follow thee tips. Let us know how your company excels at customer service!
Positivity and happiness are heavily correlated in the customer service world.
If a sales associate is cheerful and smiling, his or her customer is likely to leave the interaction feeling something similar. Though the sentiment might not feel exactly mirrored, the customer will remember their experience with your company fondly. Thus, it’s imperative to encourage your team to stay upbeat and dedicated to their customer service duties.
In a similar vein, the positivity you display should coincide with your gratitude.
Customers are the backbone of fields like retail and hospitality. Therefore, saying “thank you” and giving back to your customers is essential. Gratitude can be shown in different ways. One approach might be to extend a sale, give a reward to loyal customers, or volunteer in the community. Regardless of the avenue taken, showing gratitude will allow your customers to feel appreciated, which will encourage them to keep giving you business.
Communication is crucial both internally and externally.
You should absolutely be communicating to your customers when something doesn’t go as planned or if the service falls flat of their expectations. Keeping them in the know will create a basic level of trust- something they should come to expect from your company. Likewise, it’s important to stay connected within your company. When communication falters among employees with key roles, your customers will feel the effects.